Privacy Policy
At White House Hotel, we are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and your rights in relation to your data.
1. Who We Are
White House Hotel is a hospitality service provider based in Lagos, Nigeria. Our official website is:
🌐 https://whitehouselagos.com
📧 hello@whitehouselagos.com
📞 +234 812 135 7950
2. What Information We Collect
We may collect and process the following categories of personal data:
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Identification details: Full name, phone number, email address, address, nationality, gender
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Booking information: Check-in/check-out dates, room preferences, payment method
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Payment details: Bank/card transaction data (processed securely via trusted third-party gateways)
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Usage data: IP address, browser type, pages visited (when using our website)
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Communication history: Emails, chat logs, and phone call summaries
3. How We Collect Information
We collect data when you:
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Make a booking via our website, phone, or in person
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Contact us via phone, email, WhatsApp, or contact forms
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Subscribe to our newsletter or promotional updates
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Use or browse our website (via cookies and analytics)
4. How We Use Your Information
Your data is used for the following purposes:
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To process and manage reservations
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To contact you regarding your booking or inquiry
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To improve our customer service and guest experience
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To comply with legal or regulatory requirements
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To send promotional emails (only if you opt-in)
We do not sell or rent your personal information to third parties.
5. Sharing Your Information
We may share your information with:
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Trusted service providers (e.g., payment processors, booking system providers)
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Government authorities, when required by law (e.g., for security or immigration records)
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Internal staff, for the purpose of managing your reservation
All third-party partners are required to handle your data securely.
6. Cookies & Tracking
Our website may use cookies and third-party tools (like Google Analytics) to collect basic usage data. This helps us understand how users interact with our site to improve functionality and performance.
You can disable cookies in your browser settings at any time.
7. Data Security
We take data protection seriously. All personal data is stored securely, with technical and administrative safeguards to prevent unauthorized access, loss, or misuse.
8. Your Rights
You have the right to:
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Request access to the personal data we hold about you
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Request correction of inaccurate data
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Request deletion of your data (where legally applicable)
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Withdraw consent for marketing at any time
To make such requests, email us at hello@whitehouselagos.com
9. Retention Period
We retain your personal data for as long as is necessary to fulfill the purposes stated in this policy, or as required by law (e.g., for tax, accounting, or immigration compliance).
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies separately.
11. Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website, with the date of last update clearly shown.
12. Contact Us
If you have questions about this policy or how we handle your data, please contact:
White House Hotel
51, Oni Street, Akowonjo, Lagos
📧 hello@whitehouselagos.com
📞 +234 812 135 7950